Coal Valley Service Center (CVSG)

• Phone: 309-799-3155
• Fax: 309-799-7916

Rockford Service Center (RFSY)

• Phone: 815-229-0330
• Fax: 815-229-6843

Shorewood Service Center (SWSB)

• Phone: 815-729-3345
• Fax: 815-725-0930

Toll Free

• 877-LIB-PALS (877-542-7257)

Which PALS telephone number should I use?
You may reach any PALS staff member by dialing any of the three service centers directly or by using the toll-free number. If any service center is within your local calling area, please dial the local number. If no service center is within your local calling area, please dial our toll-free number.

For PrairieCat support please choose Option 7 on the phone. If you cannot get through on the number you usually call, please try the other service center numbers or the 800 numbers.